Khushbu Patel, Idea Cellular

Idea Cellular, being an equal opportunity employer, had called Khushbu for an interview and on seeing her zeal towards life and her never say die attitude- when she literally crawled on her hands to come to the store since she couldn’t walk due to her disability- immediately recruited her as a CRS at their Prahlad Nagar, Ahmedabad’s store. Khushbu, who came aided with a wheelchair, didn’t get demotivated when she realised that the CRS design was a semi standing model with high sitting chair and low backrest; but through her sheer confidence and dedication has been able to scale all difficulties. She is now is the Front Desk Executive (FDE) attending all kinds of customers, solving their queries and complaints, actively selling Postpaid and Prepaid numbers and participating in “Guard of Honour” every morning with lot of enthusiasm and energy. “It is very heart wrenching to see her overcome her physical limitations and actively participate in various initiatives taken at CRS Navrangpura including Guard of Honor. Her story of active contribution in postpaid and prepaid selling apart from handling regular QRC with very high levels of energy and enthusiasm is truly very inspiring,” appreciated Mr Ashish Jain, Service Delivery Head Gujarat.